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1. Australian Consumer Law
Under the Australian Consumer Law, our products and services come with guarantees that cannot be excluded. Our goods must be of acceptable quality, fit for their intended purpose, and match their description.
If a product has a major fault, you are entitled to a replacement, refund, or other remedy as provided under Australian Consumer Law. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
2. Product Quality
William Kelly Photography uses professional archival materials selected for their exceptional quality and longevity. Depending on the product purchased, this may include museum-grade fine art papers, premium inks, archival mounting materials, and handcrafted presentation products.
Each item is carefully inspected before being packaged and dispatched.
3. Caring for Your Prints
Our fine art prints are designed to last for generations when displayed and cared for correctly.
To help preserve your artwork, we recommend:
Handle prints with clean, dry hands or preferably cotton gloves.
Hold prints by the edges only.
Avoid touching the printed surface.
Professionally frame prints using only archival-quality materials.
Display artwork away from direct sunlight and prolonged UV exposure, including flourescent and compact flurescent lighting.
Avoid hanging artwork in areas with excessive humidity, moisture, or temperature fluctuations, such as bathrooms or outdoor spaces.
Store unframed prints flat in their protective packaging until ready for framing.
Avoid folding, rubbing, rolling, scratching, or placing heavy objects on prints.
Fine art prints should ideally be professionally framed behind UV-protective glass.
Following these recommendations will help maximise the life and appearance of your artwork.
4. What Is Not Covered
This warranty does not cover damage caused after delivery due to improper handling, storage, installation, or environmental conditions.
Examples include, but are not limited to:
Damage caused by handling prints without appropriate care.
Fingerprints, scratches, creases, dents, tears, or abrasions.
Damage caused by exposure to direct sunlight or excessive UV light.
Fading resulting from prolonged sunlight exposure.
Water, moisture, mould, humidity, or flood damage.
Damage caused by heat or extreme temperatures.
Improper framing or mounting.
Damage caused during transport after delivery.
Accidental damage or misuse.
Normal wear and ageing that occurs over time.
William Kelly Photography cannot accept responsibility for damage resulting from these circumstances.
5. Inspecting Your Order
Please inspect your order upon arrival.
If your order arrives damaged, incorrect, or you believe there is a manufacturing fault, please contact us within 7 days of receiving your order. Where possible, please include photographs of the product, packaging, and any damage so we can assess the issue promptly.
6. Manufacturing Defects
If a product is found to have a manufacturing defect or fault that existed at the time of supply, William Kelly Photography will provide an appropriate remedy in accordance with the Australian Consumer Law.
This may include repair, replacement, or refund, depending on the nature of the issue.
7. Natural Characteristics
Many of our products are handcrafted or made using natural materials. As a result, slight variations in colour, grain, texture, finish, or other natural characteristics may occur. These differences are considered part of the unique nature of the product and are not regarded as defects.
Similarly, slight colour variations may occur between what you see on your screen and the final printed product due to differences in monitor calibration and printing processes.
8. Contact Us
If you have any questions about your product or believe there is an issue covered under this policy, please contact us as soon as possible.
We are committed to ensuring every customer receives a product that meets the high standards expected of William Kelly Photography.
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